Refund policy
Return & Refund Policy
Returns
At EarthaCo, customer satisfaction is important to us. Return eligibility depends on where the product was purchased.
Products Purchased Through EarthaCo
Products purchased directly through EarthaCo may be returned within 30 days of delivery if they are:
- Unused and in their original condition.
- In the original packaging.
- Accompanied by proof of purchase.
Some products may be subject to the return policies of our fulfillment partners.
Amazon Affiliate Products
Products purchased through Amazon are not sold by EarthaCo. If you purchase a product through an Amazon link on our website, your order, shipping, returns, and refunds are handled by Amazon and the applicable Amazon seller.
Please refer to Amazon's Return & Refund Policy for those purchases.
Non-Returnable Items
The following items cannot be returned unless required by law:
- Personalized or custom-made items.
- Gift cards.
- Downloadable digital products.
- Items marked as final sale.
- Opened or used personal care products where applicable.
Refunds
Once your return has been received and inspected, you will be notified of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at:
Include your order number and photos of the item so we can assist you as quickly as possible.
Exchanges
At this time, we do not offer direct exchanges. If eligible, please return the item for a refund and place a new order.
Contact Us
If you have any questions about returns or refunds, please contact:
EarthaCo
Email: earthacosupport@gmail.com
We aim to respond within 1–2 business days.